Warranty & Returns Policy

Warranty & Returns Policy main image Warranty & Returns Policy image

Last Updated: 24th April 2025

 

General Warranty Conditions

  • All products sold by 3D Printer Gear are brand new (unless otherwise specified) and manufactured to meet or exceed industry standards.
  • Proof of purchase (e.g. invoice, receipt) is required for all warranty service claims.
  • This warranty applies to original purchasers only and is non-transferable.
  • Warranty coverage may vary depending on the brand, product category, and regional regulations.

 

Warranty Service Conditions

Warranty support is available in the following circumstances:

  • Performance failure due to manufacturing defect
  • Functional issues that occur during normal use, not caused by user error
  • Product issues confirmed through inspection and testing by 3D Printer Gear or an authorized service partner

Documentation required for warranty claims:

  • Proof of purchase
  • Brief description of the issue
  • Supporting evidence (photos, videos, error logs if applicable)

Customers must contact our support team at [insert contact or support link] before returning any product for warranty service.

 

Packaging Requirements for Returns

  • Retain original packaging whenever possible.
  • Improper packaging that leads to damage during transit may void warranty eligibility.
  • If original packaging is unavailable, customers must use packaging approved by 3D Printer Gear.

 

Returns & Refunds Policy

A product may be returned for refund under the following conditions:

  • Within 14 calendar days of receiving the item:
    • If the product is unopened, unactivated, and in new condition
    • If the product has substantial damage in transit (with courier damage report)
    • If the product has a confirmed critical failure or manufacturing defect

Return Conditions:

  • All items must be returned with original accessories, cables, manuals, and packaging
  • Products will be inspected upon return
  • If a product is found to be non-defective, a 15% restocking fee may apply
  • Refunds exclude shipping costs

Non-returnable scenarios:

  • Items returned after 14 days without prior approval
  • Missing components or signs of misuse, damage, or tampering
  • Products damaged due to improper installation or user negligence

 

Replacement Policy

You may request a replacement within 30 days of receiving the product if:

  • It arrives with substantial transit damage (proof required)
  • You received the wrong item
  • The product has a critical fault or manufacturing defect

Important:

  • Replacement units must be returned in their original or approved packaging
  • Products confirmed to be non-defective will be returned at the customer’s expense

Advanced Replacement Option: For business-critical situations, an advanced replacement may be issued with a refundable deposit (equal to retail value). Original units must be returned within 30 days or the deposit becomes non-refundable.

 

Repair Policy

We offer repair services for eligible warranty issues. Warranty repairs may not be provided if:

  • The product was damaged due to misuse, abuse, water ingress, or electrical faults
  • Third-party accessories or firmware caused the damage
  • Product shows signs of tampering or improper maintenance

Repairs may be paused to extend warranty coverage during service periods.

 

Consumables & Limited Warranty Items

The following items are considered consumables and are not covered under standard warranty terms:

  • Hotends and nozzles
  • Build plates and adhesives
  • Extruder gears, PTFE tubes, filters, fans
  • Print surface sheets, desiccants, and cleaning tools
  • 3D printing filament and activated carbon filters

Consumables may be replaced at 3D Printer Gear’s discretion if found faulty within the product's warranty period.

 

Warranty Periods by Region

  • 1-Year Warranty: Australian Standards

Limited Warranty (3 months) applies to:

  • Extruder Units, Feeder Units, Micro SD cards, spare parts kits, and accessories

 

Additional Terms

  • Customers must ship returns/replacements within 14 days of authorisation
  • Warranty does not reset with replacements — the original warranty period still applies
  • We do not accept liability for lost data, loss of income, or incidental damages

 

3D Printer Gear reserves the right to modify this policy at any time. Please review this policy regularly or contact our team for clarification.