Repair Terms

Last Updated: 20th July 2026

About These Terms

These terms apply to all equipment left with the 3D Printer Gear service and repair centre for assessment, servicing or repair, whether in or out of warranty, and regardless of where the machine was originally purchased. For warranty claims on products purchased from us, please also refer to our Warranty & Returns Policy.

Bookings & Assessment

• All machines must be booked in before drop-off so we can record your details and the reported fault.
• Where an assessment or diagnostic fee applies, it will be advised at the time of booking.
• Please provide an accurate description of the fault and the machine's history, this helps us diagnose the issue quickly.

Quotes & Approval of Work

• We will not commence chargeable work without your approval of a quote.
• If you decline a quote, any applicable assessment fee remains payable and your machine must be collected in accordance with the Uncollected Goods & Storage terms below.
• Additional faults discovered during repair will be quoted separately before further work proceeds.

Repairs & Your Data

• Please back up any files, settings or data stored on your machine before drop-off.
• Repairs may result in the loss of user-generated data, including saved print files, calibration profiles and network settings.
• Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired, and refurbished parts may be used in the repair.

Consumer Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for purpose and be supplied within a reasonable time. Nothing in these terms excludes, restricts or modifies those rights.

Payment

• All service, repair, parts and storage charges must be paid in full before your machine is collected or returned, unless you hold an approved trade account with us.
• We may retain your machine until all charges relating to it have been paid in full.
• Overdue trade accounts are subject to our Payment Terms, including late payment interest.

Uncollected Goods & Storage

By leaving equipment with 3D Printer Gear for assessment, servicing or repair, you agree to the following terms:

• We will notify you when your machine is ready for collection. Machines must be collected within 14 days of notification of completion.
• Storage fees of $10 per day per machine may be charged commencing 30 days after notification that the machine is ready for collection, unless otherwise agreed in writing.
• If payment remains outstanding or the machine remains uncollected for more than 60 days after notification of completion, we may issue a formal Notice of Intention to Dispose of Uncollected Goods under Part 4.2 of the Australian Consumer Law and Fair Trading Act 2012 (Vic).
• If the machine remains uncollected after the notice period has expired, we may sell, dispose of or otherwise deal with the goods in accordance with that Act to recover unpaid service fees, storage fees, parts costs and associated administrative expenses.
• Any surplus funds remaining after recovery of outstanding amounts will be handled in accordance with the Unclaimed Money Act 2008 (Vic).
• You are responsible for ensuring your contact details remain current and accurate.

We will make reasonable attempts to contact you by phone, SMS and/or email regarding collection of your goods before taking any further action.

Freight & Transit

• If you send your machine to us by courier or freight, it must be packed appropriately, ideally in its original packaging, and travels at your risk.
• Return freight can be arranged on request and will be charged to your account.

Contact

To book a machine in, arrange collection or discuss a repair, contact our service team on 1300 334 327 (Option 2) or at admin@3dprintergear.com.au.

3D Printer Gear reserves the right to modify these terms at any time. Please review this page regularly or contact our team for clarification.