Security Policy

Security Policy main image Security Policy image

Last Updated: 20th July 2026

 

Our Commitment

3D Printer Gear is committed to protecting the security of your information and transactions, whether you shop with us online, in store or over the phone. This policy explains the measures we take to keep your information safe and what you can do to protect yourself.

 

Payment Security

  • All online payments are processed through secure, PCI DSS compliant payment providers.
  • Your card details are encrypted during transmission and are not stored on our servers.
  • Our staff do not see or retain your full card number at any point in the transaction.
  • Payments taken over the phone are processed through the same secure facilities.

 

Website Encryption

  • Our website is protected by SSL encryption, which secures all information passed between your browser and our site.
  • You can confirm this by checking for the padlock icon and https address in your browser.
  • We keep our platform updated and monitor it for suspicious activity.

 

Account Security

  • Your account password is stored securely and is never visible to our staff.
  • You are responsible for keeping your login details confidential.
  • We recommend choosing a strong, unique password and not sharing it with anyone.

If you believe your account has been accessed without your authorisation, contact us immediately so we can secure it.

 

Personal Information

We collect only the information we need to process your orders and provide our services, and we handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For full details on how we collect, use and store your personal information, please refer to our Privacy Policy.

 

Fraud Prevention

  • We may verify order or payment details before dispatch and may contact you to confirm a transaction.
  • We reserve the right to cancel and refund any order we reasonably suspect to be fraudulent or unauthorised.

 

Phishing and Scams

  • We will never email, message or call you asking for your password or your full card details.
  • Genuine communications from us come from our official email addresses and phone number.
  • If you receive a suspicious message claiming to be from 3D Printer Gear, do not respond to it.

If in doubt, contact us directly on 1300 334 327 or at admin@3dprintergear.com.au to verify any communication.

 

Data Breaches

We comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected customers and the Office of the Australian Information Commissioner as required by law.

 

Reporting Security Concerns

If you identify a security vulnerability on our website or notice suspicious activity relating to your account or transactions, please report it to admin@3dprintergear.com.au. We take all reports seriously and will investigate promptly.

 

3D Printer Gear reserves the right to modify this policy at any time. Please review this policy regularly or contact our team for clarification.